Position Summary

Responsible for tasks related to checking clients in for appointments or services, checking clients out, and rescheduling appointments following receipt of services; scheduling/rescheduling appointments by phone, accommodating visitors; and answering general informational questions.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Welcomes agency consumers and visitors at the front desk and providing necessary triage for walk in assessments.

• Checks consumers in and out for appointments/services; ensuring follow-up appointments are scheduled at the appropriate interval; ensuring all necessary paperwork and payments are received. Notifies the appropriate staff member and assists the client in being seen in a timely manner.

• Assists with responding to phone calls to schedule/reschedule appointments within agency timelines.

• Completes daily data entry of appointments status.

• Distributes satisfaction surveys to consumers as directed by the Quality Improvement Director.

• Provides a welcoming environment to consumers, visitors and staff

Minimum Qualifications (Knowledge, Skills, and Abilities)
Education: HIgh School diploma or equivalent, Associates degree preferred.
Experience: 1-3 years of position-related experience preferred.
Knowledge: Basic front desk/reception operations, preferably in a medical office setting.
Skill/Abilities:  Excellent customer relationship skills, excellent phone skills, working knowledge of Microsoft Office programs and the ability to use the internet for basic tasks. Ability to utilize Electronic Medical Records. Ability to use basis business equipment.