Position Summary

Provides crisis assessment and crisis case management services to high risk persons diagnosed with serious mental health issues and/or substance use. Acts as a liaison with area hospitals, internal staff and providers and outside agencies to ensure clients have face-to-face follow-up after hospitalization and/or resolution of a crisis. Provides mobile crisis response to area hospitals and participates in crisis back up rotation.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provides crisis assessment and crisis case management services to high risk population to ensure timely follow up after resolution of a crisis. Interventions include linking clients to TCMHS internal and provider network as well as community resources and providing face-to-face follow up as needed.
• Acts as a liaison with community hospitals to ensure proper care coordination for clients upon discharge from hospital.
• Acts as a member of the Mobile Crisis Response Team including mobile response to area hospitals.
• Serves as crisis back-up clinician for crisis calls and crisis intakes as needed.
• Tracks data outcomes in accordance with agency policy.
• Completes all paperwork in adherence to agency timelines.
• Demonstrates competent usage in agency electronic medical record,
• Assists the Crisis Manager in identifying service gaps and steps to address service needs.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education:
Master’s Degree in social work, psychology or related field.
Must have valid driver’s license, state required insurance and reliable transportation.
CPR/First Aid Certification and Annual TB testing required.
 

Experience Required:
3 to 5 years of similar position-related experience
 

Required Knowledge:
Knowledge in managing behavioral health crisis.
Knowledge of Trauma Informed Care.